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Shipping Policy

This policy provides detailed information on shipping methods, fees, order processing times, and other related terms, aiming to help you understand the shipping process and ensure a smooth shopping experience.

I. Shipping Area

  • Shipping service is currently limited to addresses within the UK, including major regions such as England, Scotland, Wales, and Northern Ireland.

  • Shipping to other EU or non-EU countries is not supported at this time.

II. Shipping Fees and Pricing Structure

  • All displayed prices include 20% UK Value Added Tax (VAT).

  • Orders of £137.99 or above qualify for free shipping;

  • Orders below this amount are subject to a £6.27 shipping fee;

  • All fees follow the DDP (Delivered Duty Paid) model, meaning customs duties and import fees are included in the price, ensuring no additional hidden charges.

III. Receipt and Exception Handling

  • Upon receipt, please check the integrity of the packaging. If the packaging is damaged, wet, deformed, or the seal is abnormal, take photos and keep evidence.

  • If delivery is received by a third party, ensure that the packaging condition is checked before acceptance.

  • For lost packages, incorrect delivery, or damaged items, contact customer support within 48 hours and provide photos or video evidence.

  • Any extra costs caused by incorrect shipping information will be borne by the recipient.

IV. Order Preparation and Transit Time

  • Orders paid before 18:00 are usually processed on the same day;

  • Orders paid after 18:00 are processed starting from the next working day.

  • After payment confirmation, orders are typically prepared within 1–3 working days.

  • Shipping is handled by third-party logistics providers, such as DHL, FedEx, or UPS, with real-time tracking available.

  • Shipping usually takes 8–15 working days but may be slightly delayed due to weather, traffic, customs, or other factors.

V. Order Tracking

After shipment, you will receive a confirmation email containing:

  • Order identification number;

  • Carrier name;

  • Tracking link, which allows you to monitor the shipping status and estimated delivery date.

VI. Modifying or Cancelling Orders

  • Before the order is shipped, you can contact customer support to request a change of shipping address or to cancel the order, usually within 72 hours of order placement.

  • Once the order has been shipped, it cannot be modified or cancelled. Related matters should follow the Returns, Refunds, and Exchanges Policy.

VII. Contact Information

For any questions regarding shipping or orders, please contact us through the following methods:

Address: 1356 PACE DR NW, PALM BAY, FL 32907-5904, US

Phone: +1 (954) 978-7198

Email: contact@homenestz.com

Service Hours: Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)