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Order Cancellation Policy

This policy describes the conditions and procedures for canceling orders after payment, helping you understand under what circumstances you can submit a cancellation request before confirming a purchase.

I. Applicable Situations for Cancellation Requests

  • You may submit an order cancellation request within 72 hours after payment confirmation, provided that the order has not yet been processed or shipped.

  • Cancellation requests should include the following information:

    • Order number

    • Payment proof

    • Brief reason for cancellation

  • Upon receiving your request, we will verify the information and notify you of the outcome and subsequent arrangements via email.

II. Situations Where Cancellation Does Not Apply

Orders cannot be canceled in the following cases:

  • The order has already been shipped or handed over to the logistics company;

  • Incorrect or incomplete shipping information prevents successful delivery.

  • If the order has already been shipped, you can still follow our Returns, Refunds, and Exchanges Policy to process the return within the legally permitted time frame.

III. How to Submit a Cancellation Request

Cancellation requests can be submitted to after-sales service via:

To expedite processing, please provide your order number, payment information, and a brief explanation of the cancellation.

IV. Review of Cancellation Requests and Refund Processing

  • Once a complete cancellation request is received, we will review it within a reasonable working time and notify you of the outcome via email.

  • Refunds are only applicable to orders that have not yet been shipped or have been returned. Refunds will be processed through the same channel used for the original payment.

  • The time for the refund to reach your account may vary depending on the bank and payment system.

  • If you do not receive your refund within a reasonable time, you can contact after-sales service for follow-up.

V. Personal Data Processing

  • Personal data provided during order cancellation will be processed in accordance with GDPR (UK Data Protection Law) and used solely for handling the cancellation request.

  • Users may request access, correction, or deletion of their personal data in accordance with applicable law.

VI. Customer Support and Contact Information

For any questions or support regarding order cancellations, please contact us through the following methods:

Address: 1356 PACE DR NW, PALM BAY, FL 32907-5904, US

Phone: +1 (954) 978-7198

Email: contact@homenestz.com

Service Hours: Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)