Contact Us

This section provides contact information and frequently asked questions, applicable for product inquiries, order checks, and after-sales support. All information is for reference, and actual processing times may vary according to operating hours.

I. Contact Information

You can contact us through the following methods:

Address: 1356 PACE DR NW, PALM BAY, FL 32907-5904, US

Phone: +1 (954) 978-7198

Email: contact@homenestz.com

Service Hours: Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)

These contact details are applicable for general inquiries, order verification, or after-sales service.

II. Refund Processing Time

When a refund request meets the conditions and enters the processing stage, the operation will be transmitted to the payment platform.

Refunds are usually initiated within 1–3 working days.

The time for the refund to reach your account depends on the bank’s processing procedure, typically requiring 10–15 working days, with exact timing depending on the bank.

III. User Feedback and Communication

Requests and feedback submitted by users will help us improve processes and update operational information.

Response times will vary depending on the nature of the request and the volume of feedback received.