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Privacy Policy

This policy describes how your personal data is collected, used, and protected when using this website and related services. All data processing complies with the UK Data Protection Act (GDPR) and other relevant regulations. Please read this policy carefully before providing personal information or completing an order.

I. Scope of Data Processing

This Privacy Policy applies to all interactions with the website, including but not limited to:

  • Browsing and searching content;

  • Order management, payment processing, and after-sales services;

  • Customer support contacts and request submissions;

  • Returns, refunds, and dispute handling.

Users under 18 years old should not provide personal data. If such data is accidentally collected, it will be processed according to relevant procedures.

II. Types of Data

We process only data necessary to provide services, mainly including:

  • Data provided by users: such as name, contact details, email address, shipping and billing addresses, order information, and payment identifiers;

  • Automatically collected data: such as IP address, device information, browser type, operating system, access time, browsing activity, and (with user consent) cookies and local storage preferences.

We do not process sensitive data unrelated to the service.

III. Purpose and Legal Basis of Data Processing

Personal data is used only on a lawful and clear basis, primarily for:

  • Processing and fulfilling orders and providing customer service;

  • Sending operational information related to orders, shipping, or after-sales support;

  • Statistical analysis and website optimization, mainly using anonymized or aggregated data;

  • Compliance with legal requirements for taxation, accounting, or fraud prevention.

Data will not be used for marketing purposes without explicit consent.

IV. Cookies and Similar Technologies

  • Non-essential cookies are enabled only with user consent and are primarily used to:

    • Maintain session activity;

    • Store language or regional settings;

    • Preserve shopping cart and payment continuity.

  • You can manage or withdraw consent for cookies via browser settings. Disabling non-essential cookies will not affect core website functions but may limit certain personalized features.

V. Data Security Measures

We implement appropriate technical and organizational measures to reduce the risk of unauthorized access or misuse, including:

  • Encrypted communications;

  • Access control and authorization management;

  • Regular system security checks and updates;

  • Security training for relevant staff.

VI. Data Sharing and Third Parties

  • Data is shared with GDPR-compliant third parties only when necessary for service operation.

  • Relevant parties include:

    • Payment service providers;

    • Logistics and warehousing support;

    • Order management technology service providers.

  • All data usage is limited to agreed purposes and meets security requirements.

VII. International Data Transfers

  • Data is generally stored within the European Economic Area (EEA).

  • If data needs to be transferred to other countries, legal safeguards such as standard contractual clauses will be used, and information will be provided as required.

VIII. Data Retention Period

  • Data related to orders, invoices, and statutory obligations will be retained in accordance with legal requirements.

  • After the relevant purpose is completed or the retention period expires, data will be deleted or anonymized unless legally required to be retained.

IX. Security Incident Handling

  • In the event of a security incident potentially affecting user rights, we will assess and take necessary measures, informing users if required.

X. User Rights

Under GDPR, users may exercise the following rights:

  • Access personal data;

  • Correct inaccurate or incomplete data;

  • Request deletion of data under applicable conditions;

  • Restrict data processing in specific cases;

  • Obtain data in a structured format and transfer it to other services upon request;

  • Object to data processing based on legitimate interest or withdraw consent.

Requests can be submitted via the contact information below. Processing time depends on the complexity of the request.

XI. Data of Minors

  • This website is not intended for users under 18 and does not knowingly collect data from minors.

  • Any accidentally collected data will be handled according to legal procedures.

XII. Contact Information

For any questions regarding privacy or personal data processing, please contact us through:

Address: 1356 PACE DR NW, PALM BAY, FL 32907-5904, US

Phone: +1 (954) 978-7198

Email: contact@homenestz.com

Service Hours: Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)

XIII. Privacy Policy Updates

  • This policy is effective from the date of publication.

  • Any updates due to legal or operational requirements will be published on this page, and users are advised to review the updates periodically.