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Returns, Refunds, and Exchanges Policy

This policy provides detailed information on the terms for returns, refunds, and exchanges applicable to orders purchased within the UK. It complies with UK consumer protection laws and relevant EU regulations, aiming to give consumers a clear process and rights protection for returns and exchanges.

I. Scope of Returns and Exchanges

  • Under UK consumer rights law and relevant EU directives (2011/83/EU), consumers may request a return or exchange within 14 working days of receiving the goods.

  • Requests beyond this period are no longer covered by the relevant consumer protection provisions.

  • All return or exchange requests must go through after-sales service. Items returned without authorization may result in extended processing times.

  • Returned items must meet the conditions outlined in this policy to be accepted.

II. Request and Return Process

Initiating a Request
To start a return or exchange, contact after-sales service and provide the following information:

  • Order number and related payment proof;

  • Clear photos or videos showing the condition of the item.

Confirmation and Shipping

  • Once your request is verified, we will provide a prepaid shipping label (downloadable PDF link) and shipping instructions.

  • After receiving the instructions, carefully pack the item and ensure the label is clearly visible on the outside of the package.

  • The shipping label is valid for 7 days, and the package should be handed to the designated courier within this period.

  • For items meeting the return conditions, shipping costs and standard handling fees are borne by the platform.

  • To minimize the risk of damage during transit, it is recommended to use the original packaging or similar protective packaging and follow the provided packing guidelines.

III. Refund and Exchange Processing

Exchanges

  • After receiving and inspecting the returned item, we will arrange the delivery of the replacement item and provide tracking information.

Refunds

  • Once the return is confirmed, the refund process will be initiated, and funds will be returned to the original payment method.

  • The time for the refund to reach your account depends on the processing procedure of the payment provider and may vary.

  • If the refund has not been received within a reasonable time, you can contact after-sales service for further investigation.

IV. Customer Support and Contact Information

For any questions regarding returns, refunds, or exchanges, you can contact us through the following methods:

Address: 1356 PACE DR NW, PALM BAY, FL 32907-5904, US

Phone: +1 (954) 978-7198

Email: contact@homenestz.com

Service Hours: Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)

V. Additional Notes

  • This policy is for reference only. Updates may occur due to legal or operational changes.

  • The latest version will always be published on the website and serves as the valid reference.