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Additional Legal Information

This legal information is intended to clarify pricing, payment methods, shipping, right of withdrawal, and data protection, ensuring compliance with UK market regulations.

I. Services and Scope

  • Website: https://homenestz.com

  • Platform services are provided exclusively to consumers in the UK.

  • All displayed prices include 20% UK VAT and applicable duties.

  • All shipments follow the DDP (Delivered Duty Paid) model, with all import costs included in the purchase price displayed.

II. Shipping and Delivery

  • Shipping origin: United States

  • Logistics providers: UPS, DHL, FedEx, with package tracking provided.

  • Orders are typically processed by the logistics provider within 1–3 working days after payment confirmation.

  • Estimated delivery time is 8–15 working days, depending on the region; remote areas may require longer.

  • All packages include customs documentation compliant with EU standards.

III. Pricing and Taxes

  • All prices include 20% UK VAT.

  • Prices are calculated using the DDP model, meaning duties and import fees are included.

  • No hidden or unspecified additional fees apply.

  • All cross-border shipments follow applicable customs clearance procedures.

IV. Right of Withdrawal and Returns

  • In accordance with Consumer Rights Directive 2011/83/EU, consumers may exercise the right of withdrawal within 14 working days of receiving the goods.

  • Return requests must be submitted via the Returns, Refunds, and Exchanges Policy page.

  • All return procedures and timelines are handled according to the policies published on the website.

V. Payment and Data Protection

  • All payments are processed by PCI-DSS compliant payment service providers.

  • Full bank account information is not stored.

  • HTTPS protocol is used to ensure secure data transmission.

  • All personal data processing complies with GDPR (EU Data Protection Regulation) requirements, ensuring legality, transparency, and user control.

VI. After-Sales Support

  • For after-sales assistance, please refer to the Returns, Refunds, and Exchanges Policy page and use the provided contact methods.

  • Support is provided according to the service hours listed on the page.

VII. Contact Information

For more information or any inquiries, please contact us through:

Address: 1356 PACE DR NW, PALM BAY, FL 32907-5904, US

Phone: +1 (954) 978-7198

Email: contact@homenestz.com

Service Hours: Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)

VIII. Applicable Law and Dispute Resolution

  • All disputes should be resolved through amicable negotiation first.

  • If negotiation fails, disputes are subject to the jurisdiction of UK courts and governed by UK law.

  • Applicable laws include UK consumer protection law and relevant EU consumer protection regulations.

IX. GDPR and User Rights

  • In accordance with GDPR Article 27, a Data Protection Representative has been designated. Users may contact them at: contact@homenestz.com

  • Users may exercise their rights to access, correct, delete, restrict processing, transfer data, and object to processing, using the contact methods provided above.