Payment Methods

This section describes the payment methods accepted by the platform and their related rules, aiming to provide a clear overview of payment options and ensure security during the payment process.

I. Available Payment Methods

The platform only accepts the following credit card payment methods:

• Visa

• Mastercard

All transactions are processed in British Pounds (£); other currencies are not supported. The platform does not accept cash on delivery, cash payments, bank transfers, or cryptocurrency payments.

II. Payment Security

Payments are processed through regulated payment channels, with the following protection measures:

• Use TLS/SSL encryption technology to ensure secure data transmission;

• Use a payment gateway compliant with PCI-DSS standards;

• Do not store any sensitive information, such as card numbers, expiration dates, or CVV codes;

• Personal data processing follows GDPR (UK data protection law) requirements to ensure legality and transparency.

III. Pricing and Transparency

• Prices displayed on product pages and the checkout page include UK Value Added Tax (VAT 20%);

• Fee calculation follows the DDP (Delivered Duty Paid) model, with customs duties and clearance costs included in the price;

• The checkout summary page shows the total order amount before payment confirmation.

IV. Payment Process

The payment process typically includes the following steps:

1. Verify order details, delivery address, and total amount;

2. Select Visa or Mastercard for payment;

3. Enter credit card information (card number, expiration date, CVV, and cardholder name);

4. Confirm the payment;

5. An order confirmation notice will be sent to the provided email address.

If payment fails, you can try another credit card or contact customer support for assistance.

V. Refunds

• Eligible refunds will be processed through the same channel used for the original payment.

• The credit card used for payment must remain active at the time of the refund.

• Refund processing time depends on the bank’s procedures, usually taking 5–10 working days.

• If the refund amount has not arrived within a reasonable time, please provide your order number and payment proof, and contact customer support.

VI. Customer Support

For any questions regarding payments, charges, or refunds, please contact us through the following methods:

Address: 1356 PACE DR NW, PALM BAY, FL 32907-5904, US

Phone: +1 (954) 978-7198

Email: contact@homenestz.com

Service Hours: Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)